Refund and Returns Policy

Our Guarantee

Each item you purchased on our website is in great working condition unless marked otherwise. All items that were delivered not as described or with issues would be covered under our 90-day warranty period. We always ensure your complete satisfaction with our money back, NeverFail guarantee.

Please note, serial numbers are recorded and fraudulent returns will be rejected. Some items might have Tamper Proof Security stickers. Refunds on items with tempered stickers will not be granted.

Returns and Exchange Terms

  • If you changed your mind or did not like the item, please return for a refund or replacement within 30 days from date of delivery. Please note, Buyer pays for Return Shipping (unless item came not as described). Original shipping costs are non-refundable, it will be deducted from your refund. To be eligible for refund , your item must be in the same physical condition that you received in. 
  • You are covered under our 90-day warranty period, if you received an item not as described, or it started to encounter any hardware issue. If that is the case please contact within 90-days for exchange, repair or a full refund. Please note, software related issues do not fall under 90-days guarantee.

  • All Refunds will be processed through the original payment option that was used at the checkout. 20% Restocking fee will apply only on NEW items if opened or used. 

Shipping returns

To return your product, you should mail your product to: 

E-Waste Gurus (Attn: Returns)
201 Harris Ave #10 Sacramento, CA 95838

You will be responsible for paying for your own shipping costs for returning your item, unless item came not as described or started to face any issues within 90 days period

If you are returning more expensive items, you might consider using a trackable shipping service or purchasing shipping insurance. We cannot be held liable for not delivered or damaged during return shipping product.

Would like to start a return?

If you need to start a return, contact us using for on this page and explain the reason for a return.

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